Home Health Electronic Visit Verification (EVV)

Submit a visit in your HHAX portal, which creates a claim to be paid.

• Make sure your portal has been created. Being registered does not guarantee creation.
• Member visit and EVV information must be submitted through your HHAX portal.
• Your visit submission, using the service codes in our Crosswalk document (PDF), will automatically submit a claim for payment.
• For additional assistance, contact ncsupport@hhaexchange.com.

1. Submit visit in HHAX portal Opens a new window.
   • Make sure your portal has been created. Being registered does not guarantee creation.
   • Member visit and EVV information must be submitted through your HHAX portal.
   • Providers should specify the Service Code and the Revenue (Rev) Code (PDF) Opens a new window together that are in scope for the member and included on the visit file.
   • For additional assistance, contact ncsupport@hhaexchange.com Opens a new window.
2. Submit a clean claim to ACNC via instructions found on the Claims and Billing webpage.
   • Using the NaviNet provider portal, verify the following member information:
     • Member's name 
     • Payer ID
     • Medicaid ID
     • Service address
     • National Provider Identifier (NPI number)
   • Providers should specify both the Service Code and the Revenue (Rev) Code that are in scope for the member and included on the visit file.
   • Electronic claim submission is required for payment. 
   • Include the billed charge(s), number of units, and the invoice numbers.
   • Providers can include supplies with the claim information.
   • Claims without a corresponding visit in the HHAX portal will be denied.

If you are a personal care service provider (taxonomy 253Z00000X) billing CPT code 99509, you are required to submit your visit and claims directly to HHAX using the all-in-one claim billing and verification process.

February 8, 2023, Provider Notice (PDF): Personal Care Service and Electronic Visit Verification Providers to Manage Diagnosis Codes in the HHAeXchange Provider Portal.

ACNC has a designated EVV team of Provider Network Management Account Executives to support Personal Care Services Providers.

An informal webinar Q&A session is offered every Wednesday at 5 p.m. and discusses the necessary steps to establish a connection with HHAX and covers the options for billing claims. Register Opens a new windowfor an upcoming session.

ACNC has a designated EVV team of Provider Network Management Account Executives Opens a new window to support home health care providers.

For a more complete description of services, see NCDHHS Medicaid Clinical Coverage Policy 3A for Home Health Care Services (HHCS) (PDF) Opens a new window.

• Electronic Visit Verification Policy (PDF) Opens a new window
• Home Health Services Policy (PDF) Opens a new window
• How Does EVV Apply to Long Term Services and Supports (LTSS) – Slide 16/17 (PDF) Opens a new window
• March 27, 2025, NCDHHS Notice (PDF) Opens a new window: Updates on EVV for HHCS and Direct Billing
• May 17, 2024, Provider Notice (PDF): Opens a new window Improvements to HHCS EVV Process
• April 2023 Provider Digest Article: NC Medicaid EVV Now Active for HHCS Providers
• November 7, 2022, Provider Notice (PDF) Opens a new window: EVV Reminder for HHCS Providers